1a) how we collect information about you
1b) what information we collect
1c) why we need your email address
1d) using cookies or other on-device storage
1e) recording your calls
2a) when you use our websites
2b) when you use our Keyword Search Tool
2c y) our browsing activity on Hvacyellowpage.com
2d) customization of our online services and advert targeting
2e) tracking how our online services are used
To provide you with our products and services, we may need information about you.
If you use our websites, you are in control of what information we collect about you, but if you choose not to share your information, you may not be able to access or use some areas of our websites.
1a How we collect information about you
We will collect information about you when you:
· use our online services;
· order directories or any of our other products and services;
· create an account on Hvacyellowpage.com (this enables you to write customer reviews);
· use the 'send-to-a-friend' feature on Hvacyellowpage.com (this is where you can email information about a business or service on Hvacyellowpage.com to a friend);
· ask for or use Hvacyellowpage.com
· click on one of the adverts that we put on other websites;
· ask for information from us;
· give us a testimonial or other feedback;
· submit comments relating to blogs or articles featured on Hvacyellowpage.com
· enter competitions or special promotions; or
· Fill in surveys.
We may also get information about you from third parties, with whom we have a business relationship.
1b what information we collect
The information we collect and hold about you may include your:
· name (first and last name);
· phone and/or mobile phone numbers;
· email address;
· IP address;
· search criteria, including businesses and locations searched;
· date of birth;
· password details, answers to security questions (for example your mother's maiden name) or both; and
· Any other information you may give us when you write to us or contact us in other ways.
why we need your email address
When you register on our websites, we collect your email address. We may use it for account administration (for example to email you your password, if you forget it) and for added security. We may use your email address to send you a confirmation of any order you make, if you buy products or services from or through us, to confirm any profile changes you make and to respond to you if you contact us for information about our services. We might also use your email address to bring you news such as changes to the way you can use our online services or new services and special offers we think you might be interested in. For more information on direct marketing and how to change your preferences,
Using cookies or other on-device storage
Your mobile phone can also store information files that help us remember you when you use our Hvacyellowpage.com mobile services. We call these files "on-device" storage. We and our business partners collect information about your use of our Hvacyellowpage.com mobile services through on-device storage. For more information on how we use on-device storage,
Recording your calls
We may record or monitor calls that you receive from us, or make to us. We do this for security and training purposes and to improve the service we provide to you.
when you use our websites
when you use our Keyword Search Tool
Our Keyword Search Tool allows you to search for keywords being used to find businesses on Hvacyellowpage.com and the number of searches being made against different keywords.
Tracking how our online services are used
We may collect information about activity on our online services, or we may use other organisations to collect it and to share the results with us. We use this information to:
· analyze statistics;
· track pages and paths used by visitors to, or users of, our online service;
· target the adverts or offers, such as banners, on our online services and on the websites and other online services of other organizations; and
· track the use of our internet banner adverts and other links from our marketing partners' websites to our websites.
For these purposes, we and the other organizations we use keep information on the path you take to get to our online services and on some of the pages you visit or use through our online services, using cookies, web beacons and other on-device storage. You cannot be personally identified from the information that we or these other organizations collect. For information about web beacons, or the organization we use (including how to decline their cookies), please read section 10 - Using Cookies on our websites and how you can reject them.
If you give us feedback, we may use it to improve our products and services and we may publish it online or offline to promote our business, products and services. We will ask for your permission before we publish it.
We use the websites of other companies to host advertising for our advertising customers. If you click on one of these advertisements, you will go through to our customer's website and we will collect your IP address and use it to analyse how well the advertising works..
If an order for hosting a banner on our website www.hvacyellowpages.com is not satisfactory or does not meet expectations, simply email us for cancellation the order within ten (15) days of your subscription. A full refeund will be return after after dedection of bank charges.