Privacy Policy

This website is owned and run by Hvacyellowpage. In this privacy policy, we will refer to Hvacyellowpage using the terms 'HVACYellowpages', 'us', 'we' and 'our'. If we use the term 'HVACYellowpages', this means us and our subsidiaries, and our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. The term 'our websites' refers to (, and any other websites we may own or run from time to time. The term 'our online services' includes our websites and the mobile services (the part of you can use from a mobile phone). If you use our online services, or any of our other services to find businesses, we will call you a 'user' in this policy.

We are committed to protecting and respecting your privacy. This privacy policy is about the way we use the personal information of users. If you use any of our services to find businesses, this privacy policy applies to you. The policy explains:

1a) how we collect information about you

1b) what information we collect

1c) why we need your email address

1d) using cookies or other on-device storage

1e) recording your calls

2a) when you use our websites

2b) when you use our Keyword Search Tool

2c y) our browsing activity on

2d) customization of our online services and advert targeting

2e) tracking how our online services are used

To provide you with our products and services, we may need information about you.

If you use our websites, you are in control of what information we collect about you, but if you choose not to share your information, you may not be able to access or use some areas of our websites.

1a How we collect information about you

We will collect information about you when you:

· use our online services;

· order directories or any of our other products and services;

· create an account on (this enables you to write customer reviews);

· use the 'send-to-a-friend' feature on (this is where you can email information about a business or service on to a friend);

· ask for or use Hvacyellowpage.coM

· click on one of the adverts that we put on other websites;

· ask for information from us;

· give us a testimonial or other feedback;

· submit comments relating to blogs or articles featured on;

· enter competitions or special promotions; or

· Fill in surveys.

We may also get information about you from third parties, with whom we have a business relationship.

1b what information we collect

The information we collect and hold about you may include your:

· name (first and last name);

· phone and/or mobile phone numbers;

· email address;

· IP address;

· search criteria, including businesses and locations searched;

· date of birth;

· password details, answers to security questions (for example your mother's maiden name) or both; and

· Any other information you may give us when you write to us or contact us in other ways.

why we need your email address

When you register on our websites, we collect your email address. We may use it for account administration (for example to email you your password, if you forget it) and for added security. We may use your email address to send you a confirmation of any order you make, if you buy products or services from or through us, to confirm any profile changes you make and to respond to you if you contact us for information about our services. We might also use your email address to bring you news such as changes to the way you can use our online services or new services and special offers we think you might be interested in. For more information on direct marketing and how to change your preferences,

Using cookies or other on-device storage

Cookies are information files stored on your computer that help websites remember you. We and our business partners collect information about your use of our websites through cookies. For more information on how we use cookies and how to opt out of using them,

Your mobile phone can also store information files that help us remember you when you use our mobile services. We call these files "on-device" storage. We and our business partners collect information about your use of our mobile services through on-device storage. For more information on how we use on-device storage,

Recording your calls

We may record or monitor calls that you receive from us, or make to us. We do this for security and training purposes and to improve the service we provide to you.

Whenever you give us your personal information, legally we have to use it in accordance with the terms of various privacy laws, including the Data Protection Act 1998 (we refer to these laws in this privacy policy as the 'privacy laws').

when you use our websites

When you give us information while using our websites, we will use it for the purposes set out in this privacy policy, on the data entry forms, in any relevant terms or conditions and on pages or emails which link to the data entry forms.

when you use our Keyword Search Tool

Our Keyword Search Tool allows you to search for keywords being used to find businesses on and the number of searches being made against different keywords.

Tracking how our online services are used

We may collect information about activity on our online services, or we may use other organisations to collect it and to share the results with us. We use this information to:

· analyze statistics;

· track pages and paths used by visitors to, or users of, our online service;

· target the adverts or offers, such as banners, on our online services and on the websites and other online services of other organizations; and

· track the use of our internet banner adverts and other links from our marketing partners' websites to our websites.

For these purposes, we and the other organizations we use keep information on the path you take to get to our online services and on some of the pages you visit or use through our online services, using cookies, web beacons and other on-device storage. You cannot be personally identified from the information that we or these other organizations collect. For information about web beacons, or the organization we use (including how to decline their cookies), please read section 10 - Using Cookies on our websites and how you can reject them.


If you give us feedback, we may use it to improve our products and services and we may publish it online or offline to promote our business, products and services. We will ask for your permission before we publish it.

Comments submitted to our online blogs and articles

If you wish to submit a comment or feedback on a blog or article featured on, we may (but are not obliged to) publish your comment online or offline to promote our business, products and services. We will collect your name which will be displayed next to your comment, and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

net Reach

We use the websites of other companies to host advertising for our advertising customers. If you click on one of these advertisements, you will go through to our customer's website and we will collect your IP address and use it to analyse how well the advertising works..

User surveys

Every now and again, we may ask you for your opinion on our products and services. When we do surveys we may use cookies or other on-device storage and may combine the information collected by those cookies or other on-device storage with your answers. We will make sure that the survey results do not identify you, or anyone else who fills in our surveys.

Return & Refund Policy:
If an order for hosting a banner on our website is not satisfactory or does not meet expectations, simply email us for cancellation the order within ten (10) days of your subscription. A full refeund will be return after after dedection of bank charges.

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